Clusiv ("we," "us," "our") is committed to protecting your privacy while delivering powerful AI automation, P2P messaging, and software tools. This Privacy Policy explains what data we collect, how we use it, how it's stored, how partnerships like Blooio impact your data, and your rights as a user.
By using Clusiv, you acknowledge and agree to the practices described in this Privacy Policy. If you do not agree, do not use the platform.
1. INFORMATION WE COLLECT
We may collect the following types of information when you access or use Clusiv:
A. Account Information
- Name
- Business name
- Email address
- Phone number
- Payment information (processed by Stripe, not stored by us)
- Username and credentials
B. Customer/Lead Data You Upload
When you use Clusiv, you may upload or sync:
- Lead names
- Phone numbers
- Emails
- Appointment times
- Notes, tags, custom fields
- Chat transcripts
- Automations or workflows tied to lead profiles
You own this data, but by using the platform you grant us permission to store, process, and transmit it to operate the service.
C. Communication Data
This includes all data involved in messaging or calls:
- SMS/MMS/P2P message content
- Delivery status responses
- Call logs
- Timestamped events
- Carrier-level metadata
This data may pass through Blooio or telecom carriers depending on the integration.
D. Usage Information
We collect information about how you use Clusiv, such as:
- Feature usage
- Buttons clicked
- Page views
- Session logs
- IP address
- Device and browser type
- Tracking cookies and analytics
This helps us improve the platform and troubleshoot problems.
E. Technical & Diagnostic Data
For security and performance:
- Crash logs
- System performance metrics
- API call results
- Error reports
2. HOW WE USE YOUR INFORMATION
We use collected data for the following legitimate purposes:
A. To Provide and Operate the Service
- Running automations
- Delivering messages
- AI Closer interactions
- User authentication
- Integrations (Google Calendar, Meta, Stripe, etc.)
B. To Improve Clusiv
- Training internal systems (non-identifiable data only)
- Enhancing AI performance
- Optimizing workflows
- Adding new features
We do not sell your data. Ever.
C. To Ensure Security & Compliance
- Detecting fraudulent use
- Preventing spam or illegal messaging
- Monitoring telecom compliance
- Maintaining uptime
- Protecting the system from abuse
D. For Billing
- Processing payments through Stripe
- Monitoring usage-based charges
- Tracking seat counts, message volume, API calls
E. For Customer Support
- Troubleshooting issues
- Understanding bugs
- Answering questions
- Maintaining accurate system logs
3. DATA STORAGE & RETENTION
We store your data in secure, encrypted environments using reputable cloud hosting providers.
We may retain data for the following periods:
- Lead and customer data: as long as your account remains active
- Account records: as required for tax and accounting
- Deleted data: may remain in backups for up to 180 days
- Logs/diagnostics: may be kept to improve system security
You may request deletion at any time, subject to legal or operational limitations.
4. BLOOIO PARTNERSHIP & THIRD-PARTY DATA FLOW
Clusiv relies on Blooio as a telecom infrastructure provider for peer-to-peer messaging, carrier routing, number provisioning, and message delivery.
By using Clusiv you acknowledge:
- Your message and call data may pass through Blooio systems
- Telecom carriers may retain logs per industry regulations
- Clusiv does not control how carriers store or process data
- Clusiv is not liable for data loss, leaks, or compliance issues originating from Blooio or downstream carriers
However, Blooio may retain minimal telecom metadata as required by law or carriers.
5. DATA SHARING
We may share data with:
A. Service Providers
Strictly to operate the platform:
- Blooio (telecom)
- Stripe (payments)
- Google (AI/Calendar integrations)
- Meta (lead delivery)
- Email delivery providers
- Cloud hosting infrastructure
These entities cannot use your data for anything other than providing services.
B. Legal or Regulatory Requests
We may disclose information if required by:
- Court orders
- Subpoenas
- Government requests
- Carrier regulatory compliance
We will attempt to notify you unless prohibited.
C. Business Transactions
If Clusiv is acquired, merged, or restructured, your data may be transferred to the new owner under the same principles described here.
6. YOUR RIGHTS
Depending on your region, you may have rights including:
- Accessing your data
- Requesting correction
- Requesting deletion
- Exporting your data
- Restricting processing
- Opting out of communications
We will comply unless doing so interferes with legal obligations or platform security.
7. COOKIES & TRACKING TECHNOLOGIES
We use cookies to:
- Maintain login sessions
- Analyze page usage
- Customize your dashboard
- Improve performance
You may disable cookies, but certain features may not work correctly.
8. DATA SECURITY
We implement industry-standard practices including:
- Encryption
- Access control
- Audit logs
- Firewall protection
- Secure backups
However, no system is perfectly secure, and you agree Clusiv is not responsible for:
- Hacks
- Breaches
- API vulnerabilities
- Third-party leaks
- Carrier data exposure
- Blooio infrastructure weaknesses
You use the platform at your own risk.
9. CHILDREN'S PRIVACY
Clusiv is not intended for individuals under 18. We do not knowingly collect data from minors.
10. INTERNATIONAL DATA TRANSFERS
If you access Clusiv from outside the United States:
- Your data may be transferred to U.S. servers
- You consent to such transfers
11. DATA DELETION & ACCOUNT TERMINATION
You may request data deletion at any time. However:
- Telecom metadata may persist per carrier laws
- Backups may retain encrypted fragments for up to 180 days
- Some data must be retained for accounting or compliance
If your account is terminated (voluntarily or via Kill Switch), we may delete your data without recovery.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy at any time.
The latest version will always be posted on our website.
Continued use of Clusiv constitutes acceptance.